Refund & Return Policy

Last updated: [Insert date]

This Refund & Return Policy applies to purchases made from Sanchez Holdings LLC, operated by Phillip Sanchez (“we”, “us”, or “our”).

1. 14-Day Return Window

You have the right to request a return within 14 days of receiving your order.

The 14-day period starts on the day you (or a third party appointed by you) receive the product.

2. Eligibility for Returns

To be eligible for a return:

The item must be unused, unworn, and in its original condition
The item must be returned in its original packaging
All accessories, cables, manuals, and free items must be included
Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

Items damaged due to misuse, negligence, or improper handling
Items showing signs of excessive wear
Items returned after the 14-day period

4. How to Request a Return

To start a return, please contact us at:

📧 Email: [Insert contact email]

Include:

Your order number
Reason for return
Photos or videos (if the item is defective or damaged)

Do not send items back without first contacting us. Unauthorized returns may not be accepted.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping method
We are not responsible for lost or damaged return shipments

6. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved:

Refunds will be issued to the original payment method
Processing time is typically 5–10 business days
Original shipping costs are non-refundable

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos or videos.

If approved, we will offer:

A replacement, or
A full refund (including shipping, where applicable)

8. Exchanges

We do not offer direct exchanges.
If you wish to exchange an item, please return it for a refund and place a new order.

9. Late or Missing Refunds

If you haven’t received a refund after approval:

Check your bank or credit card provider
Contact your payment provider

If the issue persists, contact us at the email address above.

10. Cancellations

Orders can only be canceled before they are shipped.
Once an order has been dispatched, it must follow the return process.

11. Contact Information

For all return and refund requests, contact:

Phillip Sanchez
Sanchez Holdings LLC
27 W Broad St, Apt 4E
Richmond, VA 23220
United States
📧 Email: [Insert contact email]